Refund policy

Return/Refund/Cancellation Policy

 

Cancellation Policy
Orders may be canceled within 24 hours of purchase if the order has not yet shipped.
Once hair has been processed, fulfilled, packaged, or shipped, orders cannot be canceled or refunded. Hair purchased using "In Store Pickup" is not able to be cancelled once the hair is opened, altered, cut or colored.

Pre-order and custom orders are final sale and cannot be canceled once placed.


If you wish to cancel within the 24-hour window, please email us immediately at Hello@salonamoura.com or text (407) 305-9218 with your order number.

 

Return/Refund Policy
We take pride in the quality of our hair extensions. Due to hygiene and product integrity standards, all sales are final once the hair has been opened, used, or altered in any way. Exchanges are not accepted at this time.

Returns are only accepted within 10 days of tracked delivery and must meet the following conditions:

  • Hair must be unused, unopened, uncut, and in its original packaging.

  • A 15% restocking fee will be deducted from all approved refunds; refunds are expected within 7 Business days of return delivery.

  • The buyer is responsible for return shipping and tracking. Proof of delivery may be required for refund.

  • Once returned, all items will be inspected upon receipt. If the hair has been opened, used, or switched out, the return will be denied, and no refund will be issued.

  • Returns require a RR Number written on the package, please send an email hello@salonamoura.com or text message to (407) 305-9218 to receive a RR Number and write this number on the outside of your package. Returns are to be shipped to: Salon Amoura 3370 Rouse Rd #108 Orlando, Fl 32811

******CUSTOM orders are final sale. No exchanges or returns accepted once ordered.